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Customer Reviews

Based on 2 reviews
50%
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T
Tom Adams
A Tale of Two Bikes Part 2

If I had paid attention when writing the review of the mens bike I purchased along with this one, I'd have given it mostly positive comments. This bike, however, has been one giant problem since shortly after unboxing. I mentioned in the other review that the front brake cable was not attached to the handlebars. I fixed that, no sweat. However, the big issue was that when the 85% of the bike was put together...somewhere...before it got to me...they put the chain on very incorrectly. Like, part was inside the frame as you would expect but part of it was outside the frame. I had to break the chain in order to re-thread it. But it was at that point that I ran into the brick wall of my abilities. I took it to a local bike shop for "repairs" and final adjustments. This cost is on top of what I already paid XDS for the bike. To their credit, they did offer me accessories for both bikes, but to be honest, while a nice gesture, it pales in comparison to the time and expense I've incurred trying to make the bike right myself. Something they should have taken care of themselves. Granted, if I had looked at it closely enough prior to completely unboxing it, I might have been able to get it all back in the box and shipped it back for a refund. But I assumed (and you know what happens when you do) that everything would have been as it should be, like my bike was.

The only redeeming factor of this whole thing, well, two redeeming factors, are 1) I have learned a lot about how to assemble and disassemble and adjust things on my bike and 2) I do think the bikes are both high quality. It was the lack of QA that led to the 3 star, and yes, I think I'm being generous.

A
Ashley

Bike works great

FAQs

Please read our FAQs page to find out more.

Does my bike come fully assembled?

The bike is 85% assembled and packed in a bike box when the bike is delivered. You'll need to attach the front wheek, handlebar /  stem, seat post / saddle, pedals and accessories. Refer to your owner's manual for assembly instructions or check out our handy video tutorials. 

We understand everyone's ability and confidence to assemble bikes will vary, so we're here to help! Contact us if you need some tips, or check in with your local bike shop.

How long will it take to receive my order?

Most of our orders are delivered using FedEx and USP Ground services and arrive within 5 days after the order is processed, depending on where in the country you’re located. See the below map for a general estimate of delivery times, based on FedEx Ground transit. Please note that delivery time may vary and depends on the carrier.

Please note that if you request a signature and are not at home to sign for your order, the courier may take your package back with them. 

Is XDSBIKECO.COM a real company?

XDSBikeco.com is in fact a real company with offices and distribution in South El Monte, CA.

What is the weight of the bike?

The weight of the bike varies by model. Check the description of the bike on our website. If it's not listed, contact us for more information.

What is the max weight capacity?

Our bikes' weight capacity is from 300 lbs to 400 lbs. It varies by models. 

Where can I find information on bike maintenance?

Your owner's manual has some great tips for routine maintenance.

My bike was stolen/ How do I find the owner of a bike?

If your bike was stolen, contact your local authorities. If you registered your bike with us and need to obtain your model information, email or chat with us. We'll need to gather some info from you in writing to look up and validate your registration.

For privacy purposes, we won't share contact info related to product registration with anyone other than the owner or local authorities. 

Local authorities should submit requests for product registration info by email by attaching a written request on official letterhead. 

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